Frequently Asked Questions
Everything you need to know about your Shelly electronics experience.
What kind of warranty comes with Shelly electronic products?
All Shelly devices come with a standard 2-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day money-back guarantee. Products must be returned in their original packaging with all accessories included to be eligible for a full refund.
Are Shelly smart home devices compatible with voice assistants?
Absolutely. Most Shelly products are fully compatible with Amazon Alexa, Google Assistant, and Samsung SmartThings for seamless voice control.
How do I track my package after it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and fast checkout process.